How to Select Business Scorecard Software
October 2, 2012
When selecting Business Scorecard software, an easy-to-use and powerful web-based solution that requires little or no IT involvement to implement is often the best path to follow. The Business Scorecard is a management tool for managers; there are several web based software packages that have been built with this in mind. The solution should not only be an on-demand hosted solution (“score-carding as a service”) but be enabled for local installation.
Key Features (what to look for when selecting a solution)
Web Based – Look for a solution where development and deployment is done through a web browser. Cross-browser compatibility is preferred. Solutions using the latest J2EE technologies and Ajax-style page updates are in-line with the latest developments in web technology.
Ease of Use – Ease of use is of paramount importance. Choose a product that functions like desktop software using left click to navigate and right click to develop. Look for products where data can be entered through the web interface, uploaded from a CSV file, or automated with a database connection. Products should be as easy to use as browsing a web page or shopping on-line.
Strategy Maps – The key to a good Balanced Scorecard is the strategy map. Any product selected should have the ability to create strategy maps with drill-down capabilities. Strategy maps often start out as a blank canvas to which you add images, shapes, text, and numbers to create a visual representation of your data. Once you make a strategy map, however, the colours and numbers automatically update based on the real data in your system. Strategy maps can also be used to track key metrics, visualise geographic data, and monitor trends.
Cascaded Scorecards – Organisation-wide Balanced Scorecard roll-outs require multiple cascaded scorecards. This allows the organisation to start at the top and roll down into department, group, or even to the employee level. Look for products that allow for unlimited cascaded scorecards. Organisations should be able to drill-through to sub-scorecards or individual measure views. The entire organisation should be able to roll-up information from multiple scorecards into higher-level scorecards.
Scorecard Views – Organisations should select a solution that has many different ways to visualise Balanced Scorecard information. In additional to the Strategy Maps discussed above, other views could include Navigational, Executive, Overview, Metric, and Analysis.
Communication – Look for products that allow for commentary on each level of the scorecard. It should be possible to create comments that are either general or period specific. Alerts, such as when your metric needs updating (Notification), or when your metric turns Red (Push) are essential communication components.
Alignment – A good solution will allow for Scorecard “Aligned Objectives” to be easily created, so that scorecards can show the performance of their own objectives and measures, or of supporting objectives across various scorecards.
Automated Scoring and Weighting – A scorecard tool should allow for automated scoring and weighting of structure elements. Build your structure, define the weighting, enter the measure values, and watch the scorecard “colour-up.”
Initiative Management – Many initiatives will come out of the Balanced Scorecard process. Look for products that have full blown initiative management modules to manage these scorecard initiatives. It should be possible to create tasks and milestones and assign them to individuals or groups. All of the data should be able to be visualised with sophisticated Gantt charts.
Report Writing – Reporting is still necessary in any scorecard initiative; getting the right information, to the right people, and at the right time is important. A good solution will come with a built-in report writer that contains canned reports like Red Metrics Report, Grey Metrics Report (missing values), and Metric Comparison Report (compares metrics within and across scorecards). The tools should also allow the user to pull data out of a scorecard database for ad hoc reporting. The report writer should allow for slicing and dicing of performance data and the ability to create presentation graphs.
Integration to Desktop Tools – The solution should allow the user to export graphs, reports, and scorecards to desktop applications like Adobe Acrobat, Microsoft Word, Excel, and PowerPoint.
Briefing Books – The tool should create on-line briefing books to consolidate data for management, groups, or users. Briefing books should be easy to set up by browsing the Scorecard model and adding views, reports, and graphs. Once the briefing book is created, it should be easily viewed on-line or exported to Adobe Acrobat, Microsoft PowerPoint, Word, or Excel.
Balanced Scorecard tools come in all shape and sizes ranging from desktop applications to ERP modules. Selecting the right tool depends on your organisational requirements. The basic premise, however, should be that the solution supports a structured approach, while being easy-to-use, easy-to-embrace, and routine when it comes to achieving results. A cost-effective, easy-to-use, web-based product that requires little or no IT involvement is ideal.
For more useful Business Scorecard guides and whitepapers go to Intrafocus Documents